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Bellevue Auto Repair

After 2 more hours of negotiating my trade-in at the dealership and agreeing to finance terms, we shook hands and signed. Even though I knew I was being taken on my trade in, I felt the negotiations of the overall price were fair. The negotiated price of the 4 series was incorrect. They had advertised it falsely online and worked with me for 8 hours — this includes managers, sales reps, and finance team — without knowing.

I was appalled. I felt lied to and cheated. Follow their principles and maintain their integrity. Yet they chose the dishonest way out over a few dollars. Unbelievable and extremely sad to see how far a good dealership has fallen. I want everyone who reads this to understand that Kuni is no better than your local used car lot…perhaps less honest. At that time, I was happy with their customer service, both during the sale and post service appointments. They touted their record of being the best dealership in customer satisfaction, and I will admit, it did feel different than other dealerships I had been to.

And it should Like many customers in their loyalty program, I receive monthly emails about special promotions or discounts, rebates available for upgrades, etc. None of them caught my eye until recently. I proceeded to reach out about the possibility of upgrading to a newer vehicle to take advantage of their current sales and incentives. I had the sales rep send me some of the financial information, including the price, incentives, my trade in value, and financing options. It was all prepared and approved by their financial team. I then started doing my due diligence - looking up pricing, shopping for loans, checking on the value of my trade-in, etc.

Of course Scott Senkel wanted me to come in over an hour away for me and take a look at my trade it.

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I said I wouldn't come in unless I knew I was getting the car I was after and the right price. He assured me they had it, even grabbed the keys, and was holding it for me. I proceeded to drive in, printing out all of the information and gathering up the data I would need to trade my car in and step into a new one.

I even had to drag my teenage daughter along who kept asking if she could have my old one. When I arrived, I was showed the car by my new sales rep Doug Herschbach - a beautiful ix - and they took a look at my vehicle to give it a proper trade in value. Of course, it was very low, but this is a game we all have to play a bit with the dealer.

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After more negotiation, we were able to reach an agreement and we shook hands on the overall price and trade in. I also signed their offer sheet multiple times, with all of the pricing and details - including the VIN and Stock of the car I was purchasing.

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With the deal done in principle, I begin signing all the other paperwork, getting my credit approved, cleaning out my other car, and sitting around for a few hours waiting to drive my new car home. After nobody had come by in a while, I started to look around and I saw my salesperson walking back to me with his head down. He was sad to inform me that they had made a mistake on the price of the car and cannot honor the agreement.

He said the price I was given was for a different car and the advertised price of the one we agreed on in principle was actually a few thousand dollars higher. Obviously my patience was wearing a bit thin and all of sudden they are changing the price of the car AFTER we had already negotiated, signed, and shook hands on the deal. I was stunned. The sales person asked me to come talk to his financial manager, Willie Higgins - who had prepared and approved this offer 8 hours prior and multiple times after I got there.

I asked "Are you going to honor our deal or not? I think he wanted to do the right thing but was handcuffed by managers. He asked me to show him online where the car was advertised at that price. I did and to my surprise, they had updated the price while I was there!

I was infuriated because now they were making me look like a liar about the price! How the heck is that even possible? Lucky for me, there was the original sales person Scott who saw it AND a web log that showed it was updated late in the day after our deal was struck. With my honesty and sanity still intact, my sales person went back to Willie Higgins to try to get them to agree. After another 20 minutes of waiting, he came back shaking his head and again asked me to speak with his finance team. This time I gathered my things and agreed to walk over. At that point, I met Willie Higgins in person and he proceed to tell me they made a mistake with the price of the car.

An honest mistake he called it. After 8 hours and multiple people signing off on this, he says they did not advertise the correct price. I am not here to negotiate anymore. I am tired, frustrated, and dismayed at your lack of integrity. I turned and walked out, with Kuni BMW having forever lost a loyal customer.

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Serviced here, Non-Smoker vehicle, Originally bought here, Courtesy vehicles have less the 5, mi and qualify for new car rebates and incentives! Receipt and complete pre-owned portfolio provided when you visit for your test drive.

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Find More Posts by Quanticks. When it came time to talk about the deal we had a quick negotiation that I think worked well for both sides. Listed Annual Percentage Rates are provided for the selected purchase financing or lease programs available on the current date. Enter your registered email address to request a password reset link. There's just not a lot of competition in the NW. Tire Pressure Monitoring System Service. Attention to detail poor.

Visit www. He was incredibly easy to work with, honest without any high pressure. He makes his customers wants and needs his top priority.

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Give Us A Try 15% Off Any Service. Get Your Mobile Coupon By Texting AN15 to or. Click To Get Your Offer. Message and data rates may apply when. Competitor must be within miles of BMW of Bellevue. Print. Accessories and color may vary. Quoted price subject to change without notice to correct errors.

Popular searches. My Account. New Used Certified Pre-Owned. Near ZIP. Within 10 miles 25 miles 50 miles 75 miles miles miles miles Nationwide. Enter your ZIP code to show only relevant vehicles for sale nearby. Save search. Mileage: 5, miles. Great Deal! Mileage: 2, miles. Mileage: 22, miles. Mileage: 4, miles. Mileage: 32, miles. Mileage: 35, miles. Mileage: 36, miles. Mileage: 14, miles. Mileage: 19, miles. Mileage: 18, miles. Mileage: 10, miles. Good Deal! Dealer Review: What happens when a dealership loses sight of how loyal customers make them successful?

Mileage: 1, miles. Fair Deal! Had a great first experience and look forward to coming back with my other cars in the future. I have over , miles on it and it still runs like its brand new thanks to the guys at German Car Specialists. Whether it was the , mile service, a broken window motor or a sticking driver side door lock, they always do the job right the first time and get my car back to me quickly, at a fraction of what I would pay at the dealer!

They have a customer for life!! The price is excellent and the service is impeccable. They're straight forward and honest. What more can you want? I'm switching from my dealership to here for all my services now. I got 4 major repairs done for the cost of 1 at the dealership. I recently had a poor experience with my BMW dealership so I opt'd to walk away from them and have my car serviced at German Car Specialists.

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I couldn't be more pleased. Not only did they provide excellent and quick service but they constantly kept me updated on what was going on as well as continuously checked on me while I was waiting.

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I absolutely love the shop and everyone that works there and highly recommend them to any and everyone I know! Toggle navigation.

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